FAQ

No. We follow Google guidelines: unhappy customers are invited to share private feedback; satisfied customers are directed to publicly review you. Nothing is altered or incentivized.

We use enterprise-grade LLM partners with human-in-the-loop controls. You can require approvals before publishing, lock tone guidelines, and maintain full edit history.

Scale plans include white-label domains, branding, and client dashboards so you can resell reputation services under your agency.

Starter covers single locations, Growth unlocks automation and advanced widgets, while Scale adds SSO, API access, and dedicated success resources.

Yes, includes a lightweight script that works with Webflow, WordPress, Shopify, Squarespace, and bespoke builds.

Starter includes email support, Growth adds live chat, and Scale adds 24/7 priority plus quarterly review strategy sessions.

We encrypt data in transit and at rest, maintain role-based access, and undergo SOC2-readiness audits. You control data retention policies per location.

Yes, export CSVs with filters plus connect to your BI stack through webhooks or API.

You can cancel any time. Widgets deactivate automatically, and your data remains accessible for 90 days for export.